Understand
The clinic was running a patient self-tracking routine on paper — a printed diary patients filled in by hand at home, then staff tallied by hand afterwards. It worked, but it cost clinician hours every week and made it slow to see trends across a whole patient group.
- The audience
- The clinicians who review the data, and the pilot patients who fill the diary in at home, on their own phones.
- The baseline
- A paper form, photocopied per patient and tallied by hand — no search, no export, no live view of a group.
- The groundwork
- An existing intake list and brand assets meant we could skip baseline setup and go straight to the diary itself.


